At maya games, we believe that entertainment should always stay fun, safe, and within your control. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform.
Simple, accessible features built into your maya games account to help you play responsibly every session.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. Limits take effect immediately when you lower them, and any increase requires a short cooling-off period for your protection. We encourage every Filipino player to set a deposit limit when they first register.
You can configure session time alerts so that the platform notifies you after a set number of minutes or hours of continuous play. Losing track of time is one of the most common ways recreational gaming can drift into unhealthy territory. Our reminders appear as on-screen prompts that give you a clear nudge to take a break, stretch, or step away entirely. You decide the interval — whether that is 30 minutes or two hours — and the platform respects your choice every single session. Taking regular breaks keeps gaming enjoyable and helps you stay sharp.
If you feel that you need a longer break from gaming, our self-exclusion feature lets you temporarily or permanently suspend your account. You can choose a cooling-off period ranging from 24 hours to several months, or request a permanent closure if that is what you need. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We take self-exclusion requests seriously and process them promptly — your wellbeing comes before any commercial consideration. To request self-exclusion, contact us using the email address in the footer of this page.
In addition to deposit limits, you can set a maximum loss threshold for any given day, week, or month. Once your net losses reach that threshold, the platform will automatically prevent further wagering until the limit period resets. This feature is especially useful for players who want a hard financial boundary without having to manually monitor every session. Loss limits are applied in real time and cannot be increased instantly — any upward adjustment requires a mandatory review period. Setting a realistic loss limit is a straightforward way to protect your finances while still enjoying the platform.
Reality check notifications give you a periodic summary of how long you have been playing and how much you have wagered during that session. These pop-ups appear at intervals you choose and display your net session result in plain, easy-to-read figures. Seeing your actual activity in black and white can be a powerful motivator to pause and reassess whether you want to continue. You can dismiss the notification and keep playing, or use it as a prompt to log out and do something else. Reality checks are available to all registered players and can be configured at any time from your account dashboard.
If you are concerned about your own gaming habits or those of someone you care about, our support team is available to help you navigate your options without judgement. You can reach us by email using the address listed in the footer of this page, and we will respond as quickly as possible. We can walk you through any of the responsible gaming tools described on this page, help you set up limits, or guide you through the self-exclusion process. We also encourage players who need additional support to reach out to professional organisations in the Philippines that specialise in gambling-related concerns. You are never alone in this — help is always available.
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to take action before things escalate.
Ask yourself honestly — do any of these apply to you?
If one or more of these signs feel familiar, it does not mean you have failed — it means you have recognised something important early. The most effective step you can take right now is to use one of the account tools described above, or to reach out to our support team. Problem gambling is a recognised condition that responds well to early intervention, and there is no shame in asking for help. Many Filipino players have successfully regained control of their gaming habits with the right support in place. You can also visit our FAQ page for more guidance on using our responsible gaming features.
Common questions Filipino players ask about responsible gaming tools and account safety on maya games.
Gaming on maya games should always feel like a choice, not a compulsion. Use our built-in tools, set your limits, and enjoy the experience on your own terms.