This Privacy Policy explains what personal information maya games collects from players in the Philippines, how we use it, and the steps we take to keep it secure. Your privacy matters to us, and we are committed to handling your data responsibly and transparently.
Last updated: January 2025 | Applies to all registered players in the Philippines
A clear, plain-English breakdown of your rights and our responsibilities as a Philippines-based online entertainment platform.
When you register and use the maya games platform, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. Identity verification documents — such as a government-issued ID — may be requested as part of our Know Your Customer process, which is required under applicable Philippine law. We collect only the information that is genuinely needed for the purposes described in this policy, and we do not ask for data that is irrelevant to your use of the platform. All information you submit is treated as confidential and is stored using industry-standard security measures.
The personal information we collect is used primarily to create and manage your account, process transactions, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Technical data helps us detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that our services remain stable and accessible on mobile devices across the Philippines. We may use anonymised and aggregated data for internal analytics to understand how players interact with the platform and to improve our product offerings over time. We do not use your personal information to serve third-party advertisements, and we do not build marketing profiles that are shared with external companies. Any communication we send you based on your account activity will always include a clear option to manage your notification preferences.
maya games does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so or when disclosure is necessary to protect the rights and safety of our users. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will never share your information in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the maya games platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact us immediately using the details provided in the footer of this page.
Under Philippine data protection law, you have the right to access the personal information we hold about you and to request a copy of that data in a portable format. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will process such requests promptly. If you wish to have your personal data deleted, you may submit a request to us, and we will action it subject to any legal obligations that require us to retain certain records for a specified period. You have the right to object to or restrict certain types of processing, including the use of your data for analytics purposes, and to withdraw any consent you have previously given at any time. To exercise any of these rights, you can contact us using the email address listed in the footer of this page, and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs may be kept for a minimum period specified by applicable financial and gaming regulations, even after your account has been closed. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. If you request account closure, we will begin the process of removing your actively used personal data from our systems, while retaining only what is legally required. We do not retain data beyond what is necessary for the purposes described in this policy, and we review our retention practices regularly to ensure they remain appropriate and compliant.
maya games may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account or via the platform. Your continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we are protecting your information. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us using the contact details in the footer below.
Quick answers to what Filipino players most often ask about data and account security on maya games.
Play with confidence knowing that maya games protects your personal information at every step. Create your free account today and enjoy a secure, mobile-ready experience built for Filipino players.